Requests submitted through the support form are usually answered within one business day. Critical incidents related to active contracts are handled with priority — please briefly note the urgency in the message field.

Ideally: the affected product or service component, a short description of the problem and — if available — an error message or a screenshot. The more specific the description, the faster we can help.

Customers with an active service contract receive a separate emergency hotline. If you have misplaced it or are unsure whether your request qualifies, send a short message to support@arevano.com — we will get in touch right away.

Support addresses specific issues with systems or services already running in your environment. For new projects, architecture sparring or quotes, please use our general contact form.

No. Your request and the data you submit are used solely to process your request. For details, please see our Privacy Policy.